Zightwise is built modularly.
You start with the KPIs and dashboards (modules) you need and expand as users require more.

New modules are often added in response to new questions or data sources. This way, Zightwise grows without losing alignment with user requirements.

Passenger Module provides insights into how public transport is used. The dashboards show trends, deviations, and patterns in passenger behavior and help improve service and usage. Key KPIs include:

• ridership and revenue
• OD relations
• trips, journeys and transfers
• passenger miles
• speed and directness

Vehicle Module offers insights into vehicle availability and deployment. The dashboards support operational monitoring, and help planning, execution, and maintenance with KPIs like:

• (missed) vehicle trips
• vehicle hours
• vehicle and seat kilometers
• planned versus actual
• empty and revenue trips

Service Module focuses on the quality of the services provided to passengers. The dashboards make it clear how the service is being delivered and where there is room for significant improvement. Key KPIs include:

• punctuality
• regularity
• excess wait time
• dwell time

Finance Module combines operational and financial data. The dashboards support management of revenue, costs, and efficiency. This module is used by planning, maintenance, operations, sales, and finance teams. Key KPIs include:

• passenger revenue
• direct costs
• fairbox recovery ratio
• efficiency indicators